Breaking Barriers, Building Success

May 22, 2024 | Case Study

Diversity does not mean less than: Clean & Protect Global Solutions, a minority-owned business, defies conventional norms to spearhead expansion in the facility management sector.

 

Background

Janitorial, maintenance, and security operations are managed via facility management systems in corporations nationwide. Contracts often necessitate diversifying the partners/vendors that support their firm. Diversity comprises small, large, minority-owned, new, and experienced organizations. SMS/Lessen had to diversify with JP Morgan Chase in Florida.

 

Challenge

SMS/Lessen offered Clean & Protect an opportunity for 74 retail locations within the Florida market that were not being properly cleaned by large incumbents who controlled the sub-contract for the entire state.

 

Results

  • 45 days: Successfully transitioned all 101 locations
  • 2 months: Reduced complaints by over 60%
  • 3 months: Reduced market complaints by more than 65%
  • 6 months: Achieved 85% app compliance
  • 8 months: Reduced complaints to less than 5% monthly
  • 9 months: Expanded to 101 retail locations in Georgia
  • Within 7 months of Georgia launch: Expanded to Alabama, Mississippi, Arkansas, Louisiana (119 locations), and 49 locations in South Houston, Texas.

More From This Category

No Results Found

The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.

Ready to Put Us To Work For You?


Let Clean & Protect Global Solutions help you maintain a facility that mirrors the quality and standards of your industry.